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Over the years, businesses of all types and sizes have experienced success with IOP. See their stories here, then start experiencing your own success story with IOP!
MANUFACTURING CASE STUDY
Due to the nature of the industry, fulfillment issues often plague manufacturers. Costs to warehouse merchandise or materials in-house, difficulties with distribution and inventory management are just a few. A complete overhaul to existing processes can be scary, but sometimes necessary with benefits that can make substantial improvements and improve the bottom line.
THE CHALLENGE
A lighting manufacturer in northern New Jersey constantly updates a large sales catalog for their dealers due to ever-changing product specs and pricing. With over 119 national and international dealers, at least 500 completed binders must be stocked in inventory at any given time. Since the catalog contains over 200 pieces, modifying just one page or an entire section is an enormous task. Not having enough space or manpower to do the job, the manufacturer hired different vendors to manage inventory, collating and shipping services. This cost thousands of dollars and extensive delays from dealing with multiple vendors. An efficient, automated solution was desperately needed to turn a difficult task into an easy one and keep their dealers informed in a timely manner.
AN INNOVATIVE SOLUTION
With an in-depth understanding of the manufacturer’s needs, Ink On Paper Communications devised a plan that would turn a logistical nightmare into a simple, cost-effective solution. To improve efficiencies and cut costs, a local warehouse, on-line inventory control system and speedy distribution services would be the answer to this manufacturer’s prayers. Plus, this “one-stop-shopping” concept would keep all the services under one roof, thus making catalog changes just a point and click away.
THE PROCESS
Since the old process scattered over 200 manufactured items amongst different vendors, the first order of business was to move all materials to Ink On Paper’s warehouse. Once in stock, a physical inventory was taken and re-order levels were established. Using the on-line inventory system, form numbers were assigned to each piece including completed binders to help maintain an up-to-the-minute status on all items. With a secure log-on, the client is now able to place requisitions on-line and have items shipped direct to the dealer within as little as 24 to 36 hours instead of one week.
PROVEN RESULTS
Ink On Paper Communications’ on-line inventory system helped this manufacturer by drastically improving a once disjointed and slow fulfillment process. With almost perpetual inventory, the new process streamlined operations while helping to save time and money. Plus, dealers can now receive important updates to their sales catalog in a timely manner, allowing for a more informed, professional presentation to end-users.
Ink On Paper Communication’s comprehensive fulfillment services allowed the manufacturer to:
* Reduce costs by using one vendor to streamline operations
* Manage inventory easily with on-line ordering, reporting and order tracking
* Reduce shipping turn-around time from one week to 24-36 hours
* Save space by outsourcing warehouse services
FINANCIAL CASE STUDY
Today, financial institutions are challenged more than ever by security issues. Whether imposed by law or strict internal guidelines, maintaining private information such as PIN numbers is serious business. When creating new applications that require this and other personal data, security measures must not only be well planned, they must keep the customer in mind at all times.
THE CHALLENGE
The marketing department of a central New Jersey bank needed to design a new business debit card form for multiple applicants. To do this effectively, several challenges would have to be overcome. How would employee withdrawal and purchase limit information be kept confidential? How could individual PIN numbers remain private when completing the form? The bank soon realized that the solution would have adhere to several requirements; the application had to be easy to use, keep personal data private, adhere to strict security guidelines, meet the demands of the back office and not cost a bundle to produce.
AN INNOVATIVE SOLUTION
After carefully reviewing the bank’s requirements, Ink On Paper Communications used a consultative approach to satisfy their needs while helping them maintain a high level of customer satisfaction. The solution included designing and producing a bank-wide multi-part form with “block-outs”, or areas that keep only the private data for each employee confidential. This would enable the form to be processed in a way that did not compromise the integrity of personal information or customer satisfaction, which was of key importance to the bank.
THE PROCESS
To make sure the form would be both functional and easy to use; Ink On Paper Communications created a two page, multi-part form using NCR paper and desensitized ink. The design of the debit card application would allow employees to enter their private information and select a PIN number by folding and sealing their own tabbed area. Plus, by using desensitized ink only for private data, all other information could be transferred to the copy for the bank’s data processing and accounting departments. Once rigorous testing and review by a security compliance committee were complete, the form was approved and ready to go.
PROVEN RESULTS
Ink On Paper Communication’s design and production of the application was very successful for both the bank and their customers. The innovative process saved time and money since traditional methods required a five part form and multiple printing plates, making it very expensive to produce. Plus, the approval process for customers’ debit cards has become faster by improving back office efficiencies.
Ink On Paper Communication’s strategic design and print solutions allowed the bank to:
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Save approximately 30 percent in production costs
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Speed the application process for customers
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Keep private information secure
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Adhere to strict security guidelines
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Improve back office operations
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